Making auditing less stressful
Auditing to some, can be considered a bit of a nightmare. However, Elmhurst is committed to ensuring that your stress levels remain low throughout the process; our aim is to make auditing a positive experience where members can learn from their mistakes or receive a well deserved pat on the back.
We know that the rules and requirements around auditing can be a little tricky, and we want to help you every step of the way. If you are unsure or need a reminder of the requirements why not take a look at our Frequently Asked Questions. If we’ve missed anything please do not hesitate to call the support team, and they will be more than happy to help.
Domestic
If you are unsure about what to send to us don’t worry, we have a document covering the Evidence Requirements, which can be found within Access Elmhurst.
The Evidence Requirements will highlight the minimum requirements, if there are any judgements or decisions you have made or if there are any other areas you wish to highlight to us please ensure to send this too.
When sending your evidence over please ensure that the files are under 30MB, this just ensures that we can easily receive everything without the risk of missed or unsent files.
Under the government’s Scheme Operating Requirements all accreditation schemes are required to audit their members to ensure that industry quality standards are being met and to help our members identify any knowledge gaps.
All members are audited at random, with the scheme requiring to audit 2% of all lodgements.
To reduce potential issues with receiving large files we have developed the Audit Zone (previously QA Hub) which is available on your Access Elmhurst account. From here you can view any outstanding audits and audit results, as well as uploading files for evidence and audit. You can also mark your evidence as ‘QA ready’ via the evidence online zone
No further action is required
If you have lodged this certificate via RdSAP Go and marked your evidence as QA ready the Audit Request e-mail you received is for reference only and you do not need to take any further action.
In addition to this, If you have already submitted your evidence and marked this certificate as QA ready then this e-mail is for reference only and you do not need to take any further action.
If you have used this methodology you must ensure that you have followed the Government requirements.
We are required to undertake the audit within three weeks of the initial audit request. You will likely receive reminders leading up to this three week deadline to ensure you have all your evidence properly prepared and sent over to us.
A Smart audit is a ‘risked based’ audit based on pre-defined set of rules. The most up to date set of rules can be found here.
First fail – feedback will be sent out and a follow on Smart audit will sit and wait until that same rule is triggered
Second fail – as this is the second failure for the same smart rule you are suspended and corrective action will be required
Third fail – now that the same rule has been triggered for a third time your membership will be revoked, you do have the right to appeal if you so desire.
On Construction/New Build
If you are unsure about what to send to us don’t worry, we have a document covering the Evidence Requirements available in Access Elmhurst. The Evidence Requirements will highlight the minimum requirements, if there are any judgements or decisions you have made or if there are any other areas you wish to highlight to us please ensure to send this too.
When sending your evidence over please ensure that the files are under 100MB, this just ensures that we can easily receive everything without the risk of missed or unsent files.
Under the government’s Scheme Operating Requirements all accreditation schemes are required to audit their members to ensure that industry quality standards are being met and to help our members identify any knowledge gaps.
All members are audited at random, with the scheme requiring to audit 2% of all lodgements. Your current audit level may change depending on your previous auditing history.
To reduce potential issues with receiving large files we have developed the Audit Zone (previously QA Hub) which is available on your Access Elmhurst account. From here you can view any outstanding audits and audit results, as well as uploading files for evidence and audit.
We are required to undertake the audit within three weeks of the initial audit request. You will likely receive reminders leading up to this three week deadline to ensure you have all your evidence properly prepared and sent over to us.
A smart audit is a ‘risked based’ audit based on pre-defined set of rules. The most up to date set of rules can be found here
Non-Domestic and DEC
Under the government’s Scheme Operating Requirements all accreditation schemes are required to audit their members to ensure that industry quality standards are being met and to help our members identify any knowledge gaps.
All members are audited at random, with the scheme requiring to audit 2% of all lodgements. Your current audit level may change depending on your previous auditing history.
If you are unsure about what to send to us don’t worry, we have a document covering the Evidence Requirements, which can be downloaded here. The Evidence Requirements will highlight the minimum requirements, if there are any judgements or decisions you have made or if there are any other areas you wish to highlight to us please ensure to send this too.
When sending your evidence over please ensure that the files are under 100MB, this just ensures that we can easily receive everything without the risk of missed or unsent files.
To reduce potential issues with receiving large files we have developed the Audit Zone (previously QA Hub) which is available on your Access Elmhurst account. From here you can view any outstanding audits and audit results, as well as uploading files for evidence and audit.
We are required to undertake the audit within three weeks of the initial audit request. You will likely receive reminders leading up to this three week deadline to ensure you have all your evidence properly prepared and sent over to us.
A smart audit is a ‘risked based’ audit based on pre-defined set of rules. The most up to date set of rules can be found here
Retrofit Assessor
You will need to supply:
- the Condition Report pdf
- evidence for RdSAP assessment (photos, site notes and floorplan)
- any other site notes or evidence relating to Occupancy Assessment
- the EPC/Energy Report reference so that the auditor knows which to audit in case there are multiple surveys for the same address.
You will need to download that QA report and upload it to Audit Hub as the trigger for Retrofit Assessment is the Condition Report rather than RdSAP. As the two aren’t linked, the software won’t pull the evidence from your evidence zone as it would if you are audited on DEA strand.
The easiest is to upload RdSAP and Occupancy assessment evidence together to ‘Evidence Zone’ and then click on ‘Report’ which will download it all in one pdf. Then download the Condition Report pdf from Retrofit Tile and upload both pdfs into the Audit Hub. Don’t forget to state the reference number of the RdSAP assessment and then click on ‘Submit Evidence’.
You might fail an audit with no actions needed in which case you need to learn from the feedback or you may need to relodge some or all reports for this Retrofit Assessment. At this moment in time there are no follow on audits should your audit fail.
Retrofit Coordinator
Please send all the documents that have been uploaded to Trustmark.
You can either send the documents in a zipped file or as attachments. If you have used Access Elmhurst for your lodgement, you can just simply reply to the audit request email giving us a permission to audit directly from Access Elmhurst.
You might fail an audit with no actions needed in which case you need to learn from the feedback or you may need to relodge this Retrofit Project. There are no follow on audits on fails at the moment.