Elmhurst takes complaints very seriously. As a Government approved accreditation body our members must meet compliance standards for the quality of energy certificates. We complete compliance checks on a regular basis throughout the year, ensuring that quality energy and retrofit services are being delivered.
Although we monitor our members, we are by no means an employer for them.
Before submitting an official complaint we would ask that the following steps be followed:
- Contact the assessor who lodged the energy certificate to determine if they can resolve your issue.
- If necessary raise the complaint in writing to the assessor.
- The assessor can then work towards resolving the complaint in accordance with their own complaints procedure.
If steps 1 to 3 have been followed and you remain dissatisfied, and where the energy certificate has been issued by an Elmhurst Member, you can proceed to submit a complaint to Elmhurst.
SUBMIT A COMPLAINT